Refund policy

Return Policy

Thank you for shopping with us! We’re a small-batch coffee shop that puts care into every cup and product we send. Here’s everything you need to know about returns and exchanges:

 Perishable Items (Coffee, Baked Goods, etc.)

Due to the nature of our products, we do not accept returns or exchanges on perishable goods. If your order arrives damaged, incorrect, or not up to our standards, please reach out within 7 days of delivery so we can make it right.

To report an issue, contact us at [your email] with:

• Order number

• A brief description of the problem

• Photos, if applicable

We’ll do our best to either replace the item or issue a store credit.

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 Non-Perishable Items (Merch, Accessories, etc.)

We accept returns or exchanges on unused, non-perishable items (e.g. mugs, apparel, brewing gear) within 30 days of delivery.

Eligibility Requirements:

• Item must be unused, unwashed, and in original packaging

• Customer is responsible for return shipping unless the item was defective or incorrect

To start a return, please contact us at info@autumncoffeeroasting.com with your order number.

Once we receive and inspect the item, we’ll notify you about the status of your refund or exchange. Refunds are issued to the original payment method and may take 5–10 business days to process.

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 Shipping Errors or Damaged Goods

If your order is missing items or arrives damaged, contact us within 7 days of receiving your order. We’ll make it right as quickly as possible.

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 Final Sale Items

All gift cards, sale items, and custom coffee blends are final sale and non-refundable.

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Let us know if you have any questions. Thanks for supporting our small business and fueling your day with our coffee!